RAC Head Office and Travel Agency

Why can't some businesses get the simple things right? Hopefully, RAC will fix this as it's simple!I'm disappointed because I wasted almost 1 hour making no less than 3 phone calls, spoke with 5 different people (Oh

The price rises for their insurance policy’s is absolutely ridiculous.I had to make a claim on my pet policy and next renewal is up nearly two hundred dollars.Being in the position to have to claim is upsetting and stressful enough yet they see fit to punish customers for using the policies they are paying for.I can see by other reviews that this is common practice.

I have been a loyal member of RAC for over 12 years. I have not made claims for many years during that time. But recently I had a run of bad luck with a couple of claims made under my policy.RAC has as a result placed a $1,500 personal driver excess on top of my comprehensive car insurance claims, which is very unreasonable. Such a large amount of driver excess speaks of greed and avarice. I already pay a much higher premium to reduce my excess.What’s the point of paying RAC premiums when these are meant to cover any damage that the car has been been insured for?.I’ve gone for many years with no claims at all, and RAC has had the benefit of those keeping those premiums without having to bear the cost of any claims I have made.I recently experienced malicious damage and made an immediate police report and provided the police with photos of culprit.The woman who caused this damage had already punched and cut my lip outside the IGA in the vicinity with cctv footage available. I did not provoke her, she must have been on drugs or suffered a mental illness.She then kicked in and dented my car because I took photos of her.RAC said they were willing to pay for the damage only if this is proved in court. Otherwise I will have to pay a driver excess of the $1,500 in addition to the cost of the repairs which they say I will have to bear.Having been very ill myself for a long time, going through the stress of taking this woman to court is not do-able and will only make me sicker.I am shocked my the lack of compassion, unprincipled and very large driver excess of $1.500 and the need to prove my claim in court to cover the costs of the damage.There are far more compassionate and flexible insurers out there, RAC is no longer the trustworthy and principled organisation it used to be.

RAC insurance have repaired my wife’s car twice now. Very happy with quality of repairers that they used and quality of overall claim experience.

I had a terrible experience with RAC. We booked a camping site a year in advance and paid a deposit. Unfortunately, closer to the date, we realized that we couldn't go because my daughter had to undergo surgery on the same date. We didn't know about the surgery when we booked the holiday site. Although there were still a few months until the date, RAC refused to refund the deposit, stating that it could only be returned in the case of a life-threatening situation that prevented travel. My daughter's surgery was very important; if we didn't do it, she would lose three permanent teeth soon, and she is only seven years old. I strongly advise against using RAC for anyone. We have been with them for years, including home insurance, car insurance, and roadside assistance, but I am now considering switching to other providers. Please be careful when paying deposits to them!

Car was written off, payout was in my bank exactly 1 week later, great customer service & we were able to add a replacement car to the existing policy. Premiums are competitive too.

BEWARE of an RAC representative calling to magnanimously offer a 'free' upgrade to your regular roadside assistance package for the rest of the current year's membership. It sounds good. But they forget to say that all future auto renewal payments will be at the higher price. A sneaky upsell method. Shameful.Thankfully the Roadside support is TERRIFIC. All RAC assistance drivers are helpful.

Do NOT trust this mob. They upgraded" my pensioner mother's roadside assistance without her consent

RAC sucks. Avoid their incompetence, only thing they can ensure is that you'll walk away feeling ripped off.Installed a battery which was defective and then wouldn't replace it because according to their tests it was functional. My mechanic had to show to the roadside assist guy it WAS defective for him to replace it. Then had to wait another 2 hours fpr a second roadside assist guy because the first one didnt bring the right battery.Additionally they wont let me insure my vehicle for what its real value is because they have a convoluded way of calculating market value (they expect me to insure a 1.5k bike for 5k)